HOART

UX Design | Interface | Hoarder & Designer Collaboration 

Redesign hoarding items can generate great impact. Let’s create a chance for it.

Hoarding behaviours in cities shows the tense between individual’s emotional attachment and confined space. 

HOART is a communication and exhibition platform investigate the possibility of dealing with hoarding items in a creative and collaborative way. It hopes to preserve people’s attachment to objects through artistic creation, while effectively reducing the space those objects occupy.

 01. Post your situation

Hoarders provide their information and look for cooperation or sell hoarding items to artists. 

 2. Seeking for collaboration

Artists/Designers could post their profiles and needs, so they can be easily contacted. Also they could ask hoarders directly for more information.

 3. Find Making Ideas

Users could find different ideas and successful collaborative projects to have ideas of how to deal with hoarded items.

 4. Make Exhibitions and activities

The Website End exhibits and advertises on the successful co-creation stories.

-Understand-

I have friends who like to collect same items, I also know people who hoarded lots of used furnitures that took a lot space.

 I hope there is a way to bring back the value of collected items, not just simply pile them up, since lots of hoarding behaviours bring inconvenience and risks to their living environment.

The problems hoarders may face..

Desktop Research & Target Users

I did a series of desktop researches and arranged some interview materials, to figure out characteristics of hoarders. and this narrowed down target users who really faced severe problems and needed helps.
I found “collectors” and “larder hoarders” are most common types we met in life. And all hoarders show emotional attachment to their hoarded objects in varying degrees.

 

Hoarders Type and their stories

Interviews & User Goals

I conducted in-depth interviews of hoarders and their family members, to find out how hoarded items influence their life, and their opinions about hoarded items. I found that : 

Hoarders/Collectors usually collect same materials or things for emotional needs rather than practical considerations, and their families have shown wills to help them organize.  Arrange and exhibit proves to be a good way to keep emotional attachment without bringing space conflicts, however, hoarders and their families feel difficult ( lack of time, lack of skills ) to do this.

-Ideation-

Based on findings about, I create a persona, to highlight her frustrations and attitude.

Design Opportunities

After setting target users,  I did case studies on how people from outside can provide solutions for hoarders. And found that social help and peer support proved to have better influence, and they were  low-cost ways for hoarders to improve their life qualities.

I saw the design opportunity to further develop the idea from “Art Therapy ” for hoarders, and looked for the cooperative chances from designers. I conducted survey and interviews of designers to know their willingness and goals for cooperation.

Design Proposal

In order to help hoarders deal with their hoarded living trashes and to provide more affordable material for artists to make their art pieces, and broaden their concept of making arts by cooperating with hoarders and even the residence in hoarders’ place. I want to build a digital platform for the both parties above to communicate and interact.

-Prototype-

Based on researches and ideations. I did further research to develop details functions for the digital platform. i made wireframes and high-fidelity prototypes. I also drew a storyboard to tell the story of how this app can help our users.

 Design Functions

I Combined requirements from both parties. And design 3 main functions for the app: collection ideas, events, and needs posts. I build the information structure, and also the low-fi prototype.

Storyboard
Logos & Color Style

-OutCome-

 High fidelity interface

The Platform is mainly on mobile app, and some functions are in web

-Reflection-

This was a personal project based on a series of researches and interviews. I noticed the cooperation both benefits two groups, and the app is a kind of design form to help them. There are still many points can be further developed

Target User

Because there are many reasons behind the hoarding behaviors, identifying the key and common users and analyzing their psychology requires detailed research and a lot of interviews, which is also the focus of the preliminary design.

Application Iterations

Because it was a personal project, I didn’t have time for more iterations of the app’s usage features and user-friendly testing, which could all be greatly improved in the process.

Further development

Needs of both groups exist and are completely reasonable, the final output also had a possibilities be a community event held openly and regularly, which saves the maintenance and operation costs of the app. Events allow constant help for hoarders in the community, and have more stable and reliable cooperative artist partners. The disadvantage is that it is less efficient and does not encompass a broader group of users.